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Information on all things Copywriter Tech Support.

Frequently Asked Questions

How do I view my support tickets?
  1. Click the “Need Help” icon in the bottom right corner.
  2. Click on “My Tickets”.
  3. Log in using your email address and password (this was emailed to you when you submitted your first ticket).
  4. Once we post a reply, you will get a notification email.
  5. If you’re still having trouble logging in, click here for additional help.
How do I update my billing information?
  1. Click the “Need Help” icon in the bottom right corner.
  2. Click on “My Orders”.
  3. Enter your email and order ID (this was emailed to you when you placed your order).
  4. Click on the product you wish to update.
  5. Update your billing information.
What is your refund policy?

You’ll get a clean, professional, persuasive looking website in 10 days or less from the day we begin working on it.

If not, we’ll refund your money AND give you the website anyway.

Of course, you’ve got to do your part and get content to us and give feedback… but we guarantee the technical side of the site (menus, structure, color schemes, forms, etc…) will all be in place and ready to roll in 10 days or less.
If not, the whole deal is on us.

What forms of payment do you accept?

Visa, MasterCard, American Express, Discover and PayPal.

My payment what?

Your subscription will automatically renew at the end of each billing cycle according to the terms of your chosen plan. For example, an annual plan will renew every year on the date of the first full subscription payment.

If we are unable to collect payment for an automatically renewing subscription, you will receive a notification letting you know that the payment did not go through. The system will attempt to collect the renewal fee three more times (for a total of four attempts), each three days apart.

If the fourth and final attempt to collect the renewal fee fails, your subscription will be automatically canceled.

If Your Subscription is Still Active
​If a payment has failed on your subscription but it is still active, please check the credit card on file to ensure that it is still a valid payment source. If needed, update your credit card.

The system will attempt to charge you again according to the collection cycle detailed above.

Check and update your card via the Self-Billing area accessible through the “My Orders” link at the top of this support portal.

If Your Subscription Has Canceled
If the final collection attempt has failed and your subscription has been canceled, it is not possible to update your credit card information. The subscription is closed and cannot be reactivated.

To reactivate an account closed due to payment failure, there’s a quick and easy solution! Simply purchase a new subscription to establish a new active billing agreement for your account.

Important: To reactivate an existing account, the email address associated with the account MUST be entered during checkout as part of the buyer information.

If a new email is used, the system will attempt to create a brand new account.

How do I cancel my website?

If you would like to cancel us please submit a support ticket under the catagory “Cancelations” after which you will be asked to submit a cancelation request form, and your cancelation will be processed within 4-6 hours.

Your website will remain active until the end of your billing cycle, after which we will take your website down, and send you your website file which can be re-uploaded to any WordPress site.

I don't have the funds to purchase either of the more expensive packages, can I purchase the Portfolio Web Package and then upgrade to the Pro or Master Web Packages when I'm ready?


You can upgrade your website at any time, just send us a support ticket when you’re ready 🙂

How do I send you my website content?

As soon as you sign up you will be asked to fill out a questionnaire that gives us all the necessary content.

The main content we use for your website comes from your information packet, so be sure to have that ready when you fill out the questionnaire.

What if I don't have an information packet?

You will need to create one before we can begin work on your website.

Copywriter Marketer offers a course on information packets that walks you through step by step exactly what that is, and how to create one, you can get that here.